Help center

Frequently Asked Questions

Find answers to common questions about our trade-in process, payouts, and shipping.

The process is simple: 1) Get an instant trade-in offer by selecting your device and answering a few questions, 2) Ship your device using our free prepaid label, 3) We inspect your device (1-2 business days), 4) Receive payment via your preferred method within 1-2 business days after approval.

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Talk to our team

We usually respond within one business day.

Track your trade-in

Check your status anytime

Use your trade-in number and email to see updates.

Track Trade-In

Still have questions?

Can't find the answer you're looking for? We're happy to help.

Frequently Asked Questions

How does the trade-in process work?

How long does it take to get paid?

What payment methods do you accept?

What if my device condition doesn't match my description?

Do you provide shipping labels?

What devices do you accept?

Is my personal information secure?

Can I track my trade-in?

What happens if I change my mind?

Do you accept devices with cracked screens or damage?

Talk to our team

Check your status anytime

Still have questions?